(Why we collect your personal data and what we do with it) Under data protection law you, as a patient of Nottingham Chiropractor, you have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice. When you supply your personal details to this clinic they are stored and processed for 3 reasons (the parts in bold are the relevant terms used in the General Data Protection Regulation – i.e. the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide your information, but the information we ask for is in your best clinical interest.
2. We have a “Legitimate Interest” in collecting this information, so we can do our job effectively and safely.
3. We ask for your contact details so that we can confirm your appointment and get in touch with you for matters related to your medical care.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or to age 25, if this is longer), but after this period you can ask us to destroy your records if you wish. Otherwise, we will periodically go through files, if it has been over 8 years since your last appointment we will destroy your files anyway.

Your records are stored:

• on paper, in locked filing cabinets, and the office is always locked outside of working hours.
• on our office computers. Your information is not routinely digitally stored, but if we need to write to your G.P. for medical reasons, your G.P. letter will be kept in a password-protected document.
• We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
• Your practitioner(s) in order that they can provide you with treatment
• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
• Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
• We also use Gmail to coordinate our messages, so your name and email address may be saved on their server.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records at any time. We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints are sent to the “Data Controller” via the following contact details:
Marc Sanders
info@nottingham-chiropractor.co.uk
0115 8913516
178 Loughborough Road, Ruddington, Nottingham, NG11 6LF
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office. THIS VERSION WAS LAST UPDATED ON 24 JULY 2018. V1.1

Cancellation Policy:
We operate a strict 24-hour cancellation policy. Once you book an appointment you will receive a confirmation email regarding your booking. Your appointment will not class as booked until you receive confirmation. Please contact us if you are unsure. You can cancel or reschedule your appointment up to 24 hours in advance using the link on the email. To cancel an appointment within 24 hours please contact us by email or phone. Any cancellation needs to be made 24 hours prior to the visit, otherwise a 50% charge will be applied. Cancellations made without notice will be charged. If we are given at least 24-hour’s notice, this allows us to fit in people who are on the waiting list and suffering from their pain. If an appointment is missed, cancelled or changed with less than 24 hours notice, there will be a 50% cancellation charge. If there is availability to reschedule on the same day as your appointment, your appointment can be rescheduled and no cancellation charges will apply.